FAQs

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders with no minimum purchase required.

How long does shipping take?

  • Processing time: 1–2 business days
  • Delivery time: 3–5 business days

What is your order cut-off time?

Orders placed before 3:00 PM  (GMT-05:00) (EST) are processed the same business day.

Which carriers do you use?

We ship via trusted carriers including USPS, UPS, and FedEx.

How can I track my order?

You’ll receive a tracking number via email once your order ships (may take up to 24 hours to activate).

What if I don’t receive my order?

Please contact us if your order does not arrive within the expected timeframe. We will investigate and assist you.

What happens if I enter the wrong address?

If an incorrect address is provided, additional shipping fees may apply for re-delivery.

Can I change my order after placing it?

Yes, but you must contact us within 2 hours of placing the order.

What if my package is lost?

Contact us within 7 days of the expected delivery date. If confirmed lost, we will offer a replacement or full refund.

What is your return policy?

We offer a 30-day return window from the date of delivery.

What items are eligible for return?
Items must be:

  • Unused and unworn
  • In original packaging
  • With all tags attached
  • Accompanied by proof of purchase

How do I start a return?

Email us at support@fashionavenueknits.shop to initiate a return.

Who pays for return shipping?

Customers are responsible unless the item is defective, damaged, or incorrect.

How long do refunds take?

Refunds are processed within 10 business days after approval.

Are there non-returnable items?

Yes. Sale items and gift cards cannot be returned.

What payment methods do you accept?

We accept:
American Express, Visa, Mastercard, Discover, JCB, Maestro, and Diners Club.

Is my payment secure?

Yes. All transactions are protected with SSL encryption and follow PCI-DSS security standards.

When is my payment processed?

Payments are processed immediately upon order confirmation.

Contact & Support